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Approved Premises

Protect Lives. Change Lives.


If you’re looking for a rewarding role that offers the chance to turn people’s lives around, this could be the role for you. The National Probation Service (NPS) works with around 30,000 offenders a year to support their rehabilitation. Our Residential Workers work in Approved Premises (AP) to secure homes for offenders who are on release from the prison service and making the transition back into the community.

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Things you need to know

We are looking for people with the empathy, patience and resilience to help people change. You will be interested in protecting communities, victims and offenders’ families. Having a curious nature is an advantage.

You may already have an understanding of factors relating to offending such as substance misuse and mental health problems. You might have some knowledge and /or previous experience of working in the Criminal Justice system and/or in working with people to support them to change.

You will have good interpersonal skills and the ability to motivate others in a diverse and challenging environment. If you enjoy learning and are looking for a role that can make a long-lasting difference to people’s lives then this could be the role for you.


  • To be at least 18 years at time of employment
  • The right to work in the UK
  • To confidently communicate in fluent English
  • Minimum 5 GCSEs at Grade C or above (including English and Maths), or equivalent qualification, or relevant work experience where basic English and Numerical skills will have been used.


  • Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behaviour.
  • Ability to use and work on own initiative.
  • Understanding of and commitment to equality and diversity.

As a residential worker you would work as part of a wider team to provide 24-hour cover at an AP site. The Residential Worker’s role involves engaging with offenders to seek positive change and rehabilitating offenders back into the community. We’re looking for dedicated, resilient and caring people to join our team. This is an opportunity to build a rewarding professional career whilst helping people to turn their lives around.

  • Contribute to effective team practice, communicate effectively with team members and pass on key information.
  • Maintain an active presence in the AP and regularly engage with residents. Contribute towards the protection of residents.
  • Escalate any matters of concern to ensure the enforcement and/or compliance with court orders, licences and AP rules to the manager.
  • Support and create a safe working environment for staff, residents and visitors.
  • Arrange purposeful activities for residents within the premises.
  • Reinforce pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes.

Please refer to the job specification for a full description.







To support your career with us, we’ll also give you training to assist in the management and rehabilitation of offenders:

  • an induction programme, including procedural training such as room searches, drug/alcohol testing, safeguarding, fire safety and working with offenders
  • a minimum of three weeks of shadowing shifts
  • first aid training.

In addition, we will develop a training programme designed for your specific needs.

The initial starting salary, including unsocial hour enhancements is around £26,000 in Greater London and £22,000 nationally.

  • 25 days plus Bank Holidays and 1 additional privileged day for the Queen’s birthday
  • Annual leave rises 1 day/year in first 5 years, up to a maximum of 30 days
  • Access to Civil Service Pension Scheme as well as childcare vouchers, cycle to work scheme, travel loans and other benefits
  • Career development and progression opportunities

Overall, you will gain experience of working with offenders, making a real difference to residents, the public and the wider community.

We welcome and encourage applications from everyone. We strive for a workforce that is representative of our society and pride ourselves as being an employer of choice.

Find out more about how we champion diversity and inclusion in the workplace.

Once you have selected a specific vacancy, you will be asked to complete an online application form. You will need a valid e-mail address to log in and apply for the post, as all communication from us will be via e-mail.

You will receive an e-mail from us to confirm that we have received your application. If you are subsequently invited for interview, you will be able to book into a time slot that suits you.

You will need to answer questions which outline your past experience. You’ll need to tell us about any previous roles or, if a recent college leaver, your college experience.

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